Refund policy

Returns & refunds

  • Fresh flowers are perishable and can’t be returned. If there’s a quality issue on our end, we’ll fix it with a replacement or credit (see Delivery issues).

Cancellations, pauses & changes

  • Pause or cancel anytime from your Shopify account. Cancellations take effect after the current active delivery. Email us at:  support@ublom.com

  • To change delivery details (address or day) or to pause, update your account. Major address changes after dispatch may be limited by courier constraints.

Contact