Shipping policy

Delivery areas

  • We deliver weekly to: Central Cape Town, Atlantic Seaboard, Hout Bay, Stellenbosch, Franschhoek, Southern Suburbs, Noordhoek, and Melkbos.

  • If you’re outside these areas, give us a shout before you subscribe and we’ll figure out the best option.

Processing & delivery

  • Subscriptions activate on sign-up. Boxes are delivered weekly by courier to the address on your account.

  • Delivery windows are estimates and may vary. If a delivery is missed, contact us within a day to arrange a replacement at your own cost. Flowers don’t last without water so act quickly to safe them.

Shipping charges

  • Free shipping on all weekly subscriptions. No per-delivery fee.

Packaging & freshness

  • Flowers arrive with care instructions and are packaged to stay fresh in transit. Check out our ways to keep your blooms superfresh for longer.

Delivery issues

  • If something arrives damaged, incorrect, or missing, report it within the day of delivery:  support@ublom.com. We’ll sort it with a replacement, credit, or refund at our discretion (subject to fresh flower of the same kind).

Cancellations, pauses & changes

  • Pause or cancel anytime from your Shopify account. Cancellations take effect after the current active delivery. Email us at:  support@ublom.com

  • To change delivery details (address or day) or to pause, update your account. Major address changes after dispatch may be limited by courier constraints.

Returns & refunds

  • Fresh flowers are perishable and can’t be returned. If there’s a quality issue on our end, we’ll fix it with a replacement or credit (see Delivery issues).

Refund timing

  • Approved refunds are issued to the original payment method within 5–10 business days.

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